FAQ

How do I place an order on your website?

Here’s how:

Choose a category or brand from the top navigation menu or search to explore a specific style or brand
Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout
Sign in to your account or, if you've not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Can I cancel my order or make changes to it?

Yes, you may be able to cancel some items or want to make changes before we prepare your order. Send us an email and we will process it for you within 24 hours, contact: vesheycustomer@163.com

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll send it within 7 business days. Depending on your location and selected delivery method, delivery can take 8-15 business days. We'll email you with the tracking information and an estimated delivery date when each item is sent. Track your order here

How to choose the right size for me？

All shoes are true size, choose the European size corresponding to your usual shoe size when choosing a size, If you have any questions, please contact customer service vesheycustomer@163.com

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.

What if my item doesn't fit?

If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or vesheycustomer@163.com